RETAIL

Pinkerton in Retail

Providing Retail Security and Risk Management Services and Solutions

The retail sector operates on the front lines of commerce, where direct customer engagement, high-volume sales, and critical supply chain dependencies converge, creating unique risks that can impact operations. Spanning from big box stores to specialty shops and e-commerce platforms, the dynamic and expanding retail industry is projecting a market share between $5.23 trillion and $5.28 trillion in the United States as of 2024.

This growth, however, comes with challenges, especially in security.

Pinkerton brings their expertise in risk management, protection, and investigations to address these challenges. Retailers can gain an understanding of their threats and mitigate risks, and they can enhance their operational continuity, protect their assets, and ultimately deliver a secure shopping experience that meets the high expectations of today's consumers.

Challenges

  • Organized Retail Crime (ORC)
  • Fraud and Loss Prevention
  • Supply Chain Security
  • Workplace Violence
  • Theft and Shoplifting
  • Robbery
  • Inventory Shrinkage
  • Physical Security and Surveillance
  • Access Control
  • Vandalism
  • Emergency Response and Preparedness

Benefits to Your Organization

  • ORGANIZED RETAIL CRIME

    • Identify and track organized criminal networks.
    • Collect and manage ORC evidence, including activities on online marketplaces and social media.
    • Recover stolen cargo goods with strategic response and product recovery operations.
    • Assess and manage threats with targeted programs that monitor and address local security challenges.
    • Collaborate with law enforcement agencies to enhance investigative outcomes and security measures.
    • Conduct corporate investigations and SCOUT Due Diligence | Investigative Reports for cases of both internal and external theft and fraud.
  • PROTECTION, RESPONSE, AND SECURITY

    • Prevent and deter crime through advanced security measures, including onsite protection, ensuring the safety of your critical infrastructure throughout all locations, including perimeter security and intrusion detection.
    • Protect executives and key employees, including embedded protective details, ongoing threat evaluations, and risk management. 
    • Improve safety for both customers and employees in the retail environment.
    • Mitigate the risk and impact of workplace violence with threat assessment and management.
    • Increase consumer confidence by ensuring a secure shopping experience
    • Improve response to emergencies, security breaches, incidents, and natural disasters, minimizing potential damage and ensuring operational continuity.
    • Strengthen business continuity and crisis management capabilities.
  • SUPPLY CHAIN SECURITY

    • Implement enhanced logistics and security measures to protect the integrity of supply and distribution networks.
    • Monitor risks along supply chain routes and near suppliers or distribution centers to address potential disruptions or logistical challenges proactively
    • Safeguard against counterfeit products and illicit trade.
    • Ensure that prospective affiliations — including buyers, sellers, suppliers, vendors, and intermediaries — are in good standing and fully compliant with all regulations. #TrustSCOUT
    • Safeguard high-value products in transit with cargo security and escort services.
    • Resolve theft incidents efficiently with thorough investigations and product recovery strategies.
    • Protect brand integrity and revenue by identifying and addressing illicit trade and counterfeit goods.
    • Enhance facility security with comprehensive access control measures and on-site penetration testing.
    • Maintain business continuity and minimize disruptions during natural disasters with proactive planning.
    • Secure and monitor extended supply chains that result from the complexities of M&A.
  • RISK CONSULTING AND MANAGEMENT

    • Identify existing security gaps and vulnerabilities and evaluate the potential impact of those gaps.
    • Analyze risk of current or potential retail, warehouse, and distribution locations to understand threats like crime rates, local economic stability, and environmental hazards.
    • Draw on location-specific risk data to make informed decisions regarding property investments.
    • Develop business continuity plans that account for local risks, ensuring quick recovery from events like crime, power outages, or natural disasters to minimize downtime and financial losses.
    • Allocate security resources effectively through advanced analytics.
  • RETAIL COMPLIANCE

    • Ensure adherence to local and international retail regulations to promote fair and ethical practices, such as General Data Protection Regulation (GDPR) for data protection and privacy, Payment Card Industry Data Security Standard (PCI DSS) for secure handling of credit card transactions, Truth in Labeling Act for accurate product labeling and marketing, Health Insurance Portability and Accountability Act (HIPAA) for retailers with pharmacies, and more.
    • Maintain industry benchmarks, guiding retail operations toward best practices for customer service and product quality.
    • Build consumer confidence by providing a secure, transparent, and trustworthy retail environment.
  • M&A

    • Ensure a seamless security transition through specialized integration services during M&A.
    • Reassess and address the changing risk profile and heightened risks resulting from the merger.
    • Address the increased scope of operations and new security challenges with expanded security services across more locations during integration
    • Strengthen and expand long-term partnerships by relying on consistent value and reliability during the M&A phase.
    • Consolidate and implement standardized security protocols to maintain consistency across all business units and locations post-merger.
    • Align corporate security cultures into a cohesive strategy for the merged entity.
    • Protect the retail brand's reputation during the transition with a secure environment and smooth operational continuity.

We understand that each retail business faces unique risks and vulnerabilities. When you partner with Pinkerton, our team not only addresses immediate concerns but also proactively identifies and mitigates potential future threats. Our goal is to protect what matters most to you — your people, places, and assets.