GSOC Supervisor - Customer Service
Hyderabad, Telangana - India
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This is just one of the several exciting career opportunities that are currently available.
Job Summary:
The Global Security Operations Center (GSOC) Supervisor - Customer Service, assigned to one of Pinkerton's largest global clients, will be responsible for utilizing best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client. The Supervisor monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. This role assists corporate employees, vendors, and visitors, by way of written correspondence, with concerns that pertain to safety and security around the globe.
Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide first line assistance to the client's employee, vendors, and visitors regarding all concerns relating to safety and security.
- Utilize effective writing capabilities to provide consistent and quality customer support.
- Communicate, detect, assess, and alert others of incidents which may impact the safety of people, products, property, and brand image.
- Follow procedures for managing a variety of incidents, from minor to major situations.
- Provide back-up support and on-call functions, as needed.
- Maintain a high level of professionalism and approachability.
- All other duties, as assigned.
Education, Experience, and Certifications:
Associate degree (Bachelor's preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline or at least four years of equivalent work experience in customer service, contact centers, or corporate security. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
- Knowledge of GSOC, SOC, and/or TOC systems and administration, preferred.
- Able to effectively read, write, and speak clearly in English.
- Client orientated and results driven.
- Able to multitask in a fast-paced, and at times within a stressful work environment.
- Serve as an effective team player.
- Comfortable with a high-tech working environment and willing to learn new tools and innovations.
- Computer skills; Microsoft Office.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Flexibility to work a variety of different shifts and willing to assist with overtime when needed.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
*Current employees include Pinkerton and all Securitas divisions.