Badging Officer
Hyderabad, Karnataka - India
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Job Summary:
The Badging Officer, assigned to one of Pinkerton's largest global clients, will be responsible for the management of the processes relating to the creation and maintenance of physical identify access cards and the monitoring of the access control program for corporate sites within the identified geography. The Officer partners closely with local management, employees, contractors, and vendors in those locations to successfully deliver achieve deliverables.
Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the Corporate Global Badge policy.
- Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that Service Level Agreement (SLA) and commitments to internal customers are met.
- Provide input to the Site Setup Matrix (SSM) for new and existing Corporate Office projects such as day 1 and day 2 works.
- Monitor RightCrowd system working status and coordinate with global team for area access request.
- Serve as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations.
- Ensure proper maintenance of badging inventory and records across assigned Corporate Offices.
- Perform other badge and physical identity area access management related duties as assigned by the line manager.
- All other duties, as assigned.
Education, Experience, and Certifications:
At least two years of experience in management of access controls (Lenel preferred), badging operations, security platforms, and customer service. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives
Competencies:
- Able to adapt to a fast paced, high demand and dynamic work environment.
- High degree of technical knowledge.
- Attention to detail and a high degree of personal organization.
- Responsive and responsible attitude.
- Effective written and verbal communication skills.
- Client orientated and results driven.
- Able to resolve customer issues in a timely manner through alternative solutions or group problem solving approach.
- Able to multi-task and deep-dive as needed.
- Computer skills, Microsoft Office.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting, standing, and/or walking.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
*Current employees include Pinkerton and all Securitas divisions.