Regional Strategic Account Manager
Hyderabad, Telangana - India

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Job Summary:

The Regional Strategic Account Manager (RSAM), assigned to Pinkerton's Enterprise Clients (PEC) division, will coordinate the service delivery functions across India including on-going client relationship management, financial management, people engagement, business acumen, operational excellence, and administrative oversight. The RSAM partners with PEC management and account leaders to ensure that the client's expectations and needs are met in a timely and efficient manner.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Serve as a key point of contact for Pinkerton leadership and client representatives to ensure the delivery of high-quality service for the assigned region.
  3. Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards.
  4. Routinely meet with Pinkerton's account leaders to ensure open lines of communication are maintained to proactively manage emerging risks, issues, disputes, training, budget, and other matters of interest that directly impact PEC clients.
  5. Assist Pinkerton regional team members with on-going client service needs and related projects.
  6. Manage regional account performance and KPIs including regular review of evolving client needs and industry trends to improve future results and P&L management.
  7. Manage the evolving dynamics associated with service delivery including scenario planning and practices.
  8. Promptly assist in the resolution of contractual, financial, human resources, and administrative issues.
  9. Participate in Quarterly Business Reviews (QBRs) with clients and other Pinkerton account leaders and/or management.
  10. Interact with Pinkerton embedded personnel to gather feedback/provide guidance and communicate findings to account leaders and management.
  11. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree preferred with at least three years of APAC-related risk management services, security operations, and/or account management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

  • Proficient English written, verbal, and presentation skills.
  • Understanding of business operations and financial management.
  • Effective client relationship management skills.
  • Able to carry out responsibilities with little or no supervision.
  • Project management skills.
  • Able to multi-task and organize workload for effective implementation.
  • Able to interact effectively at all levels and across diverse cultures.
  • Serve as an effective team leader.
  • Client orientated and results driven.
  • Able to adapt as the external environment and organization evolves.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Frequent sitting.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.