GSOC Operator
Bangalore, Karnataka - India

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Job Summary:

The Global Security Operations Center (GSOC) Badging Operator, assigned to one of Pinkerton's enterprise clients, will play a vital role in maintaining a secure environment by overseeing and managing the access control and identification badging systems. The Operator is involved within the GSOC team to issue and maintain identification badges, monitor access, and provide support to security and facilities management.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Conduct regular monitoring of world events through open-source intelligence, social media platforms, and client specific intelligence gathering tools for known and potential threats to employees, company assets and reputation and complete requested reporting.
  3. Observe, investigate, and report suspicious activities or unusual situations.
  4. Escalate incidents to security management matters related to employee welfare, global incidents, operational issues, and critical situations.
  5. Manage badge distribution to employees, contractors, and visitors while meeting the client's requests and established procedures.
  6. Maintain accurate tracking logs of temporary/contractor badges that have been signed in/out as well as related documents including badging consumables across the sites.
  7. Manage badge activations, deactivations, replacements, and closures within SLA.
  8. Monitor and record badge usage to identify any irregularities or potential security breaches.
  9. Serve as a point of contact for employees and visitors regarding access and badge-related inquiries.
  10. Ensure access control systems are properly configured, and all necessary security clearances are up to date.
  11. Register and monitor visitors and ensure that they are authorized and escorted, as required.
  12. Maintain accurate visitor logs and records for security and compliance purposes.
  13. Operate and monitor security systems, including CCTV cameras, alarms, and related equipment.
  14. Respond to security system alerts and take appropriate action, escalating issues when necessary.
  15. Collaborate with the GSOC team to communicate security incidents or concerns in a timely and effective manner.
  16. Maintain accurate records of badge issuance, access control changes, and security incidents.
  17. Prepare and submit regular reports to supervisors on security system performance and access control activities.
  18. Maintain up to date restricted areas access approving authorities list and review on a quarterly basis or based on management requirement.
  19. Prepare weekly and monthly badging, consumables, and shipment reports to management.
  20. Support various internal and external auditing requirements.
  21. Track, document, and report progress on projects and initiatives in areas of responsibility.
  22. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree with at least two years of experience within a GSOC environment. Knowledge of security operations/procedures, access control systems, and identification badge technology is required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

  • Proficient English written and verbal communication skills.
  • Familiarity with standard security communication protocols and tools.
  • Knowledge of and on-going interest in current world events.
  • Able to intake, evaluate, and sift large quantities of information.
  • Client orientated and results driven.
  • Attentive to detail and accuracy.
  • Able to multi-task within a fast-paced environment.
  • Serve as an effective team member.
  • Able to work independently with little supervision.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Ability to adjust focus between close and distance vision.
  • Shift work including evenings, weekends, and holidays to ensure the successful completion of work assignments.
  • Frequent sitting.
  • Travel as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law. Pinkerton also adheres to all local, state, federal, and country hiring requirements.

*Current employees include Pinkerton and all Securitas divisions.