How HR Should Handle Workplace Harassment, Violence from Customers | HR Dive

Pinkerton Vice Chairman Tim Williams provides expert insight on managing external threats that range from boundary violations to spousal abuse entering the workplace. The article delivers essential frameworks for HR professionals navigating customer-facing violence, emphasizing the importance of crisis management coordination, periodic simulation exercises, and equipping employees with de-escalation tools that enhance both safety and operational resilience.

HR Dive, Published April 22, 2025