Pinkerton Careers

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Coordinate Pinkerton's service delivery functions and various assignments as requested by the client.
3. Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards.
4. Serve as the client liaison and address questions and/or concerns quickly and effectively.
5. Manage account dynamics including scenario analysis planning and practice to identify possible uncertainties.
6. Assist the Pinkerton Director or other region team members with ongoing client service needs.
7. In accordance with security protocols and post orders and on-going review of related processes, ensure the access control program meets and exceeds the client's expectations.
8. Manage and provide guidance to the Agents who oversee access control of the client's lobby through the admittance process.
9. Ensure the Pinkerton Agent team consistently provide exceptional customer service through warm greetings, suitable recommendations, and improvised solutions during every interaction including first time visitors and returning long-term client employees.
10. Review, update, and enforce safety and security policies/procedures.
11. Address client questions and/or concerns quickly and effectively.
12. Oversee embedded personnel who are delivering direct services to the client.
13. Manage Agent team performance through KPIs and regular review of the client's evolving needs and industry trends to improve future results.
14. Communicate employee performance concerns and/or project status updates to all stakeholders.
15. Determine and predict the appropriate project scope, objectives and resources needed to reach objectives and manage resources effectively.
16. Develop and manage a detailed project schedule, work plan, and track project costs to meet the budget.
17. Provide project updates consistently to various stakeholders about strategy, adjustments, and progress.
18. Utilize industry best practices, techniques, and standards throughout the entire project execution.
19. Measure project performance to identify areas for improvement.
20. All other duties, as assigned.

Bachelor's degree preferred with diverse security management experience with client relationship management skills and an emphasis on win-win solutions or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

• Project management skills.
• Able to analyze complex situations and recommend creative solutions.
• Effective written and verbal communication skills.
• Client-orientated and results-driven.
• Able to organize workload for effective implementation.
• Able to carry out responsibilities with little or no supervision.
• Able to interact effectively at all levels and across diverse cultures.
• Serve as an effective team leader.
• Able to adapt as the external environment and organization evolve.
• Computer skills; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting and/or walking.
• Travel, as required.