Regional Event Security Program Manager
Singapore, Central Singapore - Singapore

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Job Summary:

The Regional Event Security Program Manager, assigned to one of Pinkerton's largest global clients, will assist the Security Management team with the training, development, and deployment of Brand Ambassadors in the APAC and EMEA regions. The Program Manager directs a team of supervisors and maintains standards of Brand Ambassador services while organizing and coordinating high profile events.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Develop and maintain a set of Brand Ambassadors (BA) standard operating procedures to ensure that the customer experience is consistent and exceeds expectation for events.
  3. Represent the security team in relation to all strategic and vendor discussions concerning the BA program.
  4. Manage a group of BA Team Leads and oversee the Brand Ambassador teams to ensure scheduling that provides a consistent and secure experience and environment to all employees and guests during events.
  5. Develop the training, mentoring and coaching of the Brand Ambassadors including the use of events system tools, SOPs, and event etiquette.
  6. Liaise with partners, vendors, and external event companies or any other third parties, as required.
  7. Oversee large events at the planning stage, and where required delivery stage, with the event coordinators and manage the BA staffing requirements with BA Team Leads and vendors, where necessary.
  8. Complete event reports and management metrics, as required.
  9. Follow up with event hosts with post-event feedback.
  10. Serve as a subject matter expert.
  11. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree with at least three years of event security planning experience including organization, vendor management and team development for high-profile clients. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

  • Event leadership and organization skills.
  • Program management skills.
  • Effective follow-up skills.
  • Client orientated and results driven.
  • Able to solve complex problems and recommend viable solutions.
  • Effective written and verbal communication skills.
  • Sound independent judgment and decision-making skills.
  • Able to interact appropriately at all levels and across diverse cultures.
  • Professional appearance and demeanor.
  • Concierge-level customer service skills.
  • Serve as an effective team leader.
  • Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Rapid and effective decision-making during stressful situations.
  • Frequent sitting, standing, and/or walking.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.