Security Program Manager
Queretaro, Queretaro - Mexico

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This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Security Program Manager, assigned to one of Pinkerton's largest global clients, will be responsible for the supervision, maintenance, and development of the client's surveillance activities, personal safety of suppliers, contractors, visitors, and facilities, as well as the protection of confidential information. This role provides exceptional customer service and hands-on coordination, manages relationships with both clients and staff, efficiently resolves operational and administrative incidents, and ensures compliance with safety protocols.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Provide the client with concierge-level security at the company location and events.
  3. Deescalate tense situations or individuals that may arise.
  4. Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
  5. Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
  6. Manage administration work and supervise the different operational duties, as assigned.
  7. Identify and escalate equipment deficiencies/failures.
  8. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree in statistics, economics, mathematics, or business management and previous tenure as a Security Manager with at least three years of experience coordinating guard forces, managing swift operational and administrative difficulties, and creating and implementing ongoing new policy/procedure training. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.


  • Proficient English verbal and written communication skills.
  • Problem-solving abilities requisite for threat identification speedy implementation protective measures.
  • Able to follow operation plans and manage trip requirements.
  • Good judgment and decision-making ability during stressful or emergency situations.
  • Able to work with little supervision with competing priorities and deadlines.
  • Client orientated and results driven.
  • Attentive to detail and accuracy.
  • Serve as a positive team member and leader.
  • Project management skills.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Exposure to stressful situations, such as challenging individuals in or approaching an unauthorized area.
  • Rapid and effective decision-making during unusual and/or emergency situations.
  • Frequent sitting, standing, and walking may be required for long periods and involve climbing stairs and walking up inclines and on uneven terrain.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.