Emergency Response Specialist
San Mateo, CA - United States

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This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Emergency Response Specialist, assigned to one of Pinkerton's largest enterprise clients, will perform a variety of assignments armed and/or unarmed to include the welfare, physical protection, and the safety and security of a corporate site and its respected employee population.The Specialist performs concierge/receptionist functions and response services related to emergency response, high risk terminations, workforce disruptions, natural disasters, and civil unrest. This role will also participate in crisis planning, threat monitoring, and investigations.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Provide protection and other security-related functions for the client's campus assignments including campus surveillance and timely communication of vulnerabilities and/or safety concerns.
  3. Provide response services for a variety of situations including natural disasters, civil unrest, workforce disruptions, and high-risk terminations.
  4. Respond to emergencies and provide medical support, as necessary.
  5. Provide high quality service for concierge and receptionist functions.
  6. Deescalate tense situations or individuals that arise at the client's campus and/or events.
  7. Conduct threat monitoring and provide recommendations.
  8. Participate in crisis planning and recommend solutions.
  9. Conduct investigations and complete investigative reports.
  10. Complete a variety of reports such as suspicious activity reports, incident reports, shift logs, pattern of life reports, medical treatment reports, and other administrative reports and requirements.
  11. Ensure the vehicle is always clean and operating within all safety and maintenance guidelines.
  12. Operate and maintain protective, operations, and communications equipment and promptly identify and escalate deficiencies/failures.
  13. Assist with protection schedules and team assignments, as directed.
  14. Provide event security functions for corporate events.
  15. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor degree preferred with at least five years of armed protection experience for corporate sites or equivalent experience and skills. Preferably possess or be able to meet the legal requirements to obtain, a BLS Certificate, a CA BSIS Security Guard Card, CA BSIS Exposed Firearms License, and have in possession a CA CCW or HR218. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.


  • Military or law enforcement experience, preferred.
  • Excellent written and verbal communication skills.
  • Effective independent judgment/decision-making and problem resolution skills.
  • Able to interact effectively at all levels and across diverse cultures.
  • Professional appearance and demeanor.
  • Concierge-level customer service skills.
  • Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Ability to adjust focus between close and distance vision.
  • Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Rapid and effective decision-making during unusual or emergency situations.
  • Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
  • Frequent sitting, standing, and/or walking.
  • Travel, as required.

Salary & Benefits Information:
Rate of pay: $45 /hour.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.