Lead Agent
Seattle, WA - United States

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Lead Agent will perform a variety of assignments including concierge-level or event security, response services, investigations, and oversee other Agents allocated to the assignment.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Provide the client with concierge-level security at the company location and/or events;
    • Deescalate tense situations or individuals that may arise.
    • Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
  3. Assists with investigations and completion of investigative reports.
  4. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
  5. Secure the client's perimeter;
    • Review CCTV, manage access controls, and respond to alarms, as needed.
  6. Assists the SPP team in managing timesheets, coordinating schedules, communications with Agents, updating post orders, communicating client pass downs, and the overall success of on-site security operations.
  7. Identify and escalate equipment deficiencies/failures.
  8. Acts as the single point of contact for on-site client management.
  9. Performs random post checks at client locations as directed by Pinkerton management.
  10. Must be a site the Lead Agent has worked at or is currently working at.
  11. All other duties, as assigned.

Education, Experience, and Certifications:

High School Diploma or GED with at least three years of law enforcement, military, and/or security experience. WA unarmed security license is required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

  • Concierge-level customer service experience.
  • Able to complete thorough and accurate investigations and reports.
  • Access control systems, CCTV, and alarm monitoring experience.
  • Strong problem resolution skills.
  • Able to interact effectively at all levels and across diverse cultures.
  • Solid verbal and written communication skills.
  • Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Rapid and effective decision-making during unusual or emergency situations.
  • Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Ability to adjust focus between close and distance vision.
  • Travel, as required.

Salary & Benefits Information:
Rate of pay: $38.00 /hour.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law. Pinkerton also adheres to all local, state, federal, and country hiring requirements.

*Current employees include Pinkerton and all Securitas divisions.