Supplier Manager (Remote)
Remote, Remote - United Kingdom

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Job Summary:

The Supplier Manager, assigned to one of Pinkerton's largest global clients, will oversee and drive the service delivery functions for the embedded Pinkerton's EMEA Security Systems team. Serving as the primary client point of contact, the Supplier Manager will manage the ongoing relationship, addressing issues, ensuring strategic alignment and striving for the optimal client relationship. With full responsibility for the team and their development, they will ensure both quality and compliance in the delivery of the requirements and service level agreements defined in our scope of works.Within the client's rapidly changing and dynamic work environment, the Supplier Manager uses a flexible, logical, open-minded approach to ensure all processes are optimized and quality is maintained during the service delivery function while continually seeking to improve the effectiveness of our overall service model. This position can be based anywhere (remote) within the United Kingdom. Frequent domestic and international travel is required.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Serve as the primary point of contact for the EMEA Pinkerton security systems book of work and on-going client relationship management;
    • Establish and maintain "trusted advisor" relationship with the client.
    • Maintain communication cadence in accordance with the client's expectations.
    • Address client questions and/or concerns quickly and effectively.
  3. Oversee Pinkerton's service delivery functions and various assignments, as requested by the client.
  4. Accountable for all services covered under the clients annual Scope of Works;
    • Confirm that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are measured, managed, reported and delivered in a timely, professional manner in alignment with the client and Pinkerton's service delivery standards.
    • Ensure the achievement of operational goals for all KPIs including, but not limited to, servicing the client, profit, and service delivery.
  5. Monitor and manage the region's performance metrics, budgets, and forecasts;
    • Maintain focus on operational and financial accuracy and effectiveness.
  6. Lead the execution of strategic projects and associated change management;
    • Identify service delivery gaps and drive innovation which leads to improvements in operational systems and processes, while ensuring the implementation of best practices.
  7. Manage the embedded Pinkerton team;
    • Provide guidance and mentoring while managing performance reviews and concerns and completing on-boarding and off-boarding in accordance with Pinkerton human resources.
    • Act as the regional point of contact for team member expense sign off prior to invoicing.
  8. Monitor, coach, and develop employees up to expected performance standards.
    • Ensure mandatory Pinkerton employee training requirements and annual refresher training are completed in a timely manner.
  9. Lead and contribute to the development and continual improvement of the Pinkerton EMEA regional specific standards, quality assurance processes, and supporting documentation;
    • Ensure all processes are enhanced and continually aligned with the client requirements.
  10. Contribute, develop, and provide input guidance to the development and continual improvement of the Clients regional specific standards, quality assurance processes, and supporting documentation.
  11. Prepare and conduct weekly, monthly, quarterly and six-monthly business reviews with the client and other Pinkerton management members.
  12. Ensure all meeting minutes/action items are issued within one business day following meeting closure.
  13. Support the client and provide costings for the annual services to be delivered in upcoming financial years.
  14. Assist the Pinkerton Global Account Director or other regional Pinkerton leadership with on-going client insight and service needs;
    • Communicate employee performance concerns and/or project status updates to appropriate stakeholders.
  15. Support the team's oversight of third party security vendors delivery and provide client feedback on their performance.
  16. Maintain effective working practices, risk, threat, regulatory, standards, technology usage.
  17. Delegate duties when out of office to ensure tasks are being maintained and completed.
  18. Assist with general account functions and all other duties assigned.

Education, Experience, and Certifications:

At least seven years of business, program development, and management experience or an equivalent combination of education and experience sufficient to perform the job's essential functions, as determined by the company. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.


  • Knowledge of enterprise security environments, preferred.
  • Serve as a positive and effective team leader.
  • Proven track record of leading and developing a team.
  • Able to successfully establish and maintain strong client relationships through a trusted risk advisor approach.
  • Monitor, coach, and develop employees up to expected performance standards.
  • Able to take accountability and ownership of issues, actions, decisions and outcomes.
  • Adaptable to work variations while ensuring on-going performance effectiveness.
  • Able to embrace change in a positive manner, remain flexible and versatile, and act as a change advocate.
  • Able to recognize the best economic and/or value-driven options for the client.
  • Self-motivated to achieve defined goals and maintain dedication despite obstacles and potential frustrations.
  • Effective written and verbal communication skills which simplify complexities and adapts to the audience type and technical expertise.
  • Critical thinker and continual assessment taker of how tasks can be completed in the most effective manner and delivered in the most satisfactory manner.
  • Able to anticipate, identify, and address risks or problems before they happen.
  • Detail orientated and aligned with set standards and guidelines to ensure work is accurate and error free the first time.
  • Able to prioritize workload through a disciplined and controlled approach while maximizing productivity and quality within a fast-paced environment.
  • Able to serve as a supportive and respectful team leader who seeks common ground and works towards a cohesive work environment.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Ability to adjust focus between close and distance vision.
  • Able to work a remote work schedule.
  • Frequent sitting, walking, and/or standing.
  • Frequent travel, both domestic and international which may be on short notice and on weekends, holidays, or outside of normal business hours.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law. Pinkerton also adheres to all local, state, federal, and country hiring requirements.

*Current employees include Pinkerton and all Securitas divisions.