ACS India Professional Learning Coordinator
Hyderabad, Telangana - India

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As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Professional Learning Coordinator will primarily focus on creating and delivering training to staff to support the success of operational and client-directed learning needs, particularly regarding onboarding training sessions for new-hire operations employees. This person will develop training content utilizing dynamic approach and materials embedded with a range of adult learning principles. In addition to leading training for new hires, the Professional Learning Coordinator will assist with creating additional training resources as needed, as well as distribute and implement training initiatives for staff on shift, on site, and remotely. Professional Learning Coordinator will assist in Operations by monitoring Security systems, Incident management and report writing as needed. The Professional Learning Coordinator reports to the Sr. Operations Manager and Professional Learning Manager.

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Onboard, orient, and train new hires in an instructor-led environment.Conduct needs-assessments by working with subject matter experts and other key stakeholders to identify knowledge gaps, objectives, training needs, etc.
  3. Collaborate with colleagues to build and edit training content aligned with best practices and quality standards, such as case studies, presentations, eLearning modules, handouts, etc.
  4. Review and maintain training materials and records accurately, auditing for updates and revisions regularly.
  5. Perform instructor-led style training for new hires.
  6. Perform other related duties as required.
  7. Strong customer service skills.
  8. Flexibility to work all shifts, and willingness to assist the team when needed as instructor or operating monitoring Security systems, Incident management and report writing as required.

Education, Experience, and Certifications:

  • Bachelors in adult education, organizational behavior, psychology, project management or a related field and/or equivalent experience in training/coaching, adult education, curriculum design, content creation, Corporate Security.
  • Minimum 1-3 years of experience in corporate or adult training or similar role utilizing overlapping skills or 2+ years of equivalent work experience Corporate Security.
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Outlook a minimum).
  • Willingness to work in a hybrid environment (both in-office on rotating training schedule, and remotely from home).
  • Certification(s) and/or credentials in training, coaching, project management a plus.
  • High functioning knowledge of learning management systems (LMS) and e-learning tools.
  • Experience in curriculum design and/or graphic design a plus.
  • Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
  • Experience delivering virtual training, instructor-led training, and training design.
  • Familiarity with security operations and access control systems.

Competencies:

  • Confidence, especially with public speaking.
  • Ability to multitask and balance workload and competing priorities.
  • Ability to work with minimal direction.
  • Takes initiative and is proactive in utilizing available time to make thoughtful contributions to support team projects and tasks.
  • Creative and detail oriented.
  • Flexibility/Adaptability, comfortable with fast-paced change.
  • Ability to work collaboratively and independently.
  • Critical thinking; ability to synthesize multiple ideas or concepts.
  • Emotional Intelligence and intuitive to unexpressed needs of others.
  • Exceptional verbal/written communication skills.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.