Client Service Representative
Hunt Valley, MD - United States

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Client Service Representative serves as a valuable team member within Pinkerton's Due Diligence department. The Representative will assess clients' needs, resolve issues by coordinating with internal departments and locations, and analyze trends in service inquiries to proactively improve the service delivery process. The Representative relays information without scripting to develop and manage the client relationship effectively. This position will have a hybrid work schedule (in office/remote).

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Communicate directly with clients either electronically and/or the telephone.
  3. Provide accurate information to incoming inquiries and product knowledge requests.
  4. Work closely with internal departments to ensure prompt processing of orders on the client's behalf.
  5. Provide timely feedback to the client regarding service issues and concerns.
  6. Act as the first level technical support to train clients on usage, issue resolution and/or escalation to the IT department/account manager, if necessary.
  7. Use knowledge and understanding of criminal court records, dispositions, motor vehicle records, and other associated reports to answer client inquiries and/or describe product features.
  8. Operational functions as needed in processing reports and backgrounds.
  9. All other duties, as assigned.

Education, Experience, and Certifications:

High School Diploma or GED with at least three years of customer service and/or administrative experience. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

  • Basic knowledge of state and federal court documentation, preferred.
  • Able to carry out responsibilities with little or no supervision.
  • Attentive to details and accuracy.
  • Able to work in a fast-paced environment under multiple deadlines and competing priorities.
  • Strong written and verbal communication skills.
  • Able to analyze complex situations and recommend solutions.
  • Serve as an effective team member.
  • Strong customer service and results orientation.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage for extended periods of time.
  • Ability to handle multiple tasks concurrently.
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
  • Close and distance vision and ability to adjust focus.
  • Frequent sitting.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.