Program Coordinator & Scheduler (Hybrid)
London, London - United Kingdom

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Job Summary:

The Program Coordinator & Scheduler is an embedded role, with one of Pinkerton's major global tech clients. This role will be responsible for supporting the Quality Assurance Program through the coordination of day-to-day activities and communications across the entire program team, including the tracking of audit or inspection schedules, action item statuses, program deliverables, reporting, and stakeholder communications. The Coordinator ensures the program team maintains an effective operating rhythm and can effectively respond to customer needs. The position will have a hybrid work schedule (client location/remote).

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Support Quality Assurance Program (QAP) project coordination with key stakeholder groups;
    • Provide regularly scheduled program updates and other administrative support.
  3. Coordinate weekly communications;
    • Status reminders to all impacted team members.
    • Customer and stakeholder updates and reports.
  4. Develop draft communications, as needed, for the Senior Manager and/or QAP, relating to corporate services bulletins, updates, upcoming trainings, and reporting changes.
  5. Manage QAP distribution lists and communication plans/schedules.
  6. Coordinate program reports for QAP and GPS leadership.
  7. Support Monthly Business Reviews for the QAP and GPS leadership teams.
  8. Schedule meetings for customers, stakeholders, and team members;
    • Maintain action item logs and meeting minutes for the QAP team weekly meetings and/or key customer meetings.
  9. Update management systems and records and ensure data accuracy.
  10. Assist with resolving customer issues.
  11. Update management tools, templates, and processes to reflect current statements of work for the QAP and its sub-programs.
  12. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree in a relevant field with at least four years of administrative or corporate/senior leadership support experience.

Competencies:

  • Working knowledge of traditional quality management methodologies.
  • Attentive to detail and accuracy.
  • Able to work in a fast-paced environment, under multiple deadlines and competing priorities.
  • Strong project management skills.
  • Clear and concise written and verbal communication skills.
  • Serve as an effective team member.
  • Willing to share knowledge and train junior team members.
  • Analytical and problem-resolution skills.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Ability to adjust focus between close and distance vision.
  • Able to work flexible hours (including after hours) to meet demands of globally dispersed team.
  • Travel, as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.