Pinkerton Careers

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Serve as the point of contact for assigned clients and on-going client relationship management.
3. Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards;
   • Assist Region Director or other region team member with on-going client service needs.
   • Address client questions and/or concerns quickly and effectively.
   • Communicate RSOC employee performance concerns and/or project status updates to all interested parties.
4. Manage account performance and KPIs;
   • Regularly review evolving client needs and industry trends to improve future results.
   • P&L management.
5. Manage account dynamics including SOPs development, training management, scenario planning and practice.
6. Oversee RSOC embedded personnel that are delivering direct services to the client.
7. Coordinate with the service delivery functions of Pinkerton, various assignments, as requested by the client.
8. Conduct Quarterly Business Reviews with the client and other Pinkerton management.
9. Assist with general account functions.
10. All other duties, as assigned.

Bachelor's degree and five or more years of Account/Program Management experience in a multinational environment or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Risk management, security operations, and/or business management experience.
• Strong client relationship management skills.
• Highly developed client relationship skills.
• Able to carry out responsibilities with little or no supervision.
• Solid project management skills.
• Able to multi-task and organize workload for effective implementation.
• Able to interact effectively at all levels and across diverse cultures.
• Serve as an effective team leader.
• Able to adapt as the external environment and organization evolves.
• Effective written and verbal communication skills.
• Computer skills; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Travel, as required.