Program Manager EMEA
Dublin, Leinster - Ireland

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Program Manager responds to emergencies, provides concierge services and access control oversight regarding to incoming employees, visitors, and vendors. The Manager will oversee the daily shift operations including supervision of personnel, scheduling, training, and performance management.

Essential Functions:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Provide management oversight for the selection, orientation, development, and retention of high caliber staff.
  • Plan and direct the work of staff as well as on-going performance feedback and disciplinary actions, as necessary.
  • Manage appropriate staffing levels, in collaboration with management, as necessary.
  • Ensure scheduling is managed effectively to meet client requirements while controlling labor costs.
  • Develop and implement training for subordinates as directed or required by the client, Pinkerton, or by regulatory or compliance requirements.
  • Ensure the completion, tracking, and documentation of all training, as required by both the client and other legal compliance or regulatory requirements.
  • Coach and develop employees around the processes and tools that have a direct impact on the customer experience.
  • Prepare and analyze business documents.
  • Analyze and use varied sources of data to understand underlying drivers of complex problems.
  • Identify key areas for improvement while challenging and encouraging individuals and leadership teams to close gaps.
  • Build relationships and collaborate effectively with key stakeholders.
  • Deescalate tense situations through appropriate security measures and communication channel measures.
  • All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree in criminal justice, law enforcement, business, or a related field and at minimum four years program management experience, or equivalent combination of education and experience.

Competencies:

  • Able to analyze business documents.
  • Work closely with cross-functional teams.
  • Communication skills including interpersonal, written, radio, cellphone, email, and text.
  • Professional demeanor and appearance.
  • Successful problem resolution skills.
  • Able to interact effectively at all levels and across diverse cultures.
  • Serve as a positive team member.
  • Able to manage and defuse difficult, stressful, and/or confrontational situations.
  • Able to multi-task and effectively manage competing priorities.
  • Use sound judgment and make appropriate decisions.
  • Knowledgeable of local community including geography, amenities, and services.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Ability to adjust focus between close and distance vision.
  • Rapid and effective decision-making during stressful situations.
  • Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Travel, as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.