Senior Technical Writer
Seattle, WA - United States
We are as invested in your career as you are.
As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.
This is just one of the several exciting career opportunities that are currently available.
The Senior Technical Writer manages the development of various technical publications that support global safety and security program and operations. The Senior Technical Writer is responsible for managing technical document projects such as standard operating procedures, policies, training manuals, instruction manuals, alarm/emergency response plans, and disaster recovery and business continuity plans.
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Serve as an authoritative resource for technical writing and program documentation.
- Oversee the management of program policies and procedures and manage document content through biannual reviews to ensure standardized communications and compliance.
- Manage the team's review and approval process (change management) to get documentation formally approved and published on appropriate platforms.
- Gather program metrics to measure the overall effectiveness of the program.
- Manage and maintain records for content change requests and approved content updates.
- Manage and deliver document projects by collaborating with document owners and teams.
- Write as necessary to assist with the development of clear, consistent messaging in documentation and communications.
- Write to ensure consistency in definitions, terminology, branding, standardized headings, and ensure quality control of documentation.
- Ensure that all documentation is written and communicated in a form that is easily absorbed and executed by all employee levels.
- Confer with internal team members, vendors, and stakeholders to establish technical specifications and to determine subject material to be developed for publication.
- Collaborate with Intranet administrators to ensure that any message conveyed on the Intranet is consistent with policies.
- Develop and use tools such as document templates and email templates to standardize processes and communicate consistent messaging.
- Support project teams in completing miscellaneous projects of various complexities, and complete ad hoc short-term tasks in support of the client's initiatives as required by management.
- All other duties, as assigned.
Education, Experience, and Certifications:
Bachelor's degree preferred with 10+ years of experience in technical writing, with three or more years managing people.
- Technical writing experience, with executive level of verbal and written communication skills.
- Strong knowledge of policy, SOP writing.
- Serve as an effective team leader.
- Expert editing and formatting skills.
- Able to manage multiple projects simultaneously withcompeting priorities and deadlines.
- Strong inter-personal communication skills.
- Strong problem-solving and root-cause analysis skills.
- Professional demeanor and appearance.
- Strong client orientation and results driven.
- Strong organizational, project management and administrative skills.
- Proven focus on quality and best practice
- Adaptable to a fast-paced environment
- Computer skills, Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Travel, as required.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
*Current employees include Pinkerton and all Securitas divisions.