Administrative Business Team Lead
New York, NY - United States

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This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Administrative Business Team Lead, assigned to a specific client, is responsible for full organizational support, issue resolution and leadership of a team of Administrative, Business, and Data Analysts. The Team Lead oversees processes focused on project guidance, business operations, and product deadlines and delivery.  

Essential Functions:

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Provide leadership and day-to-day guidance to the Business analyst team;
    1. Serve as the decision-maker, as directed by the Team Manager.
    2. Provide on-going communication and direction.
    3. Ensure all services are conducted in a timely and professional manner with special attention to quality and accuracy.
    4. Complete new hire training to ensure comprehension and development of skills/responsibilities.
    5. Coordinate employee paid time off requests.
    6. Coordinate the team's schedule.
    7. Develop operational procedures and policies.
  3. Independently gather and analyze data to facilitate improvements in the methodologies, tools and techniques to enable the team to scale and optimize operations to mitigate potential risk.
  4. Oversee matters of compliance, drafting & implementing SOPs and workflows, Project Management, Information & Process Management & Quality Management Systems.
  5. Establish and manage files for all new cases, including data input to keep files current.
  6. Implement and assess metrics to improve processes and drive efficiencies in daily workflows.
  7. Prepare and/or review all submitted analysis and reports to ensure accuracy, research and business sufficiency and professional quality; edit and correct as necessary.
  8. Communicate all issues, related to the client relationship, with the appropriate management personnel.
  9. Participate in designated training sessions/seminars and review company training materials; enhance professional competencies and ensure high quality business products.
  10. Maintain assigned equipment including driver license, auto insurance, etc.
  11. Identify vendors and technological tools to improve and expedite research.
  12. Provide analysis to guide decision makers.
  13. Identify information/security gaps.
  14. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree and at least five years of experience in a supervisory role, compliance, drafting & implementing SOPs and workflows in Project Management, Information & Process Management & Quality Management Systems. Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.  


  • Strong analytical and problem-solving skills.
  • Able to write detailed, accurate, complex business correspondence and present information in one-on-one and group situations, to mid-level managers and above.
  • Excellent verbal, written, and interpersonal communication skills.
  • Must be able to work under adverse and stressful conditions with little or no supervision.
  • Able to solve complex problems; uses good judgment and discretion.
  • Able to organize workload for effective implementation.
  • Able to interact effectively at all levels and across diverse cultures.
  • Serve as an effective team member and leader.
  • Able to adapt as the external environment and organization evolves.
  • Able to implement changes to operations and external/internal environment.
  • Computer skills; Microsoft Office, G-Suite, Asana.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks, drug testing, and behavioral selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. 
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment. 
  • Close and distance vision and ability to adjust focus.
  • Travel, as required.
  • Must be able to work any shift including evenings, weekends, and holidays to ensure the successful completion of work assignments.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.

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