Crisis & Resiliency Manager
Singapore, Central Singapore - Singapore

We are as invested in your career as you are.
As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

JOB SUMMARY: We are as invested in your career as you are.
As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.
The Crisis and Resiliency Manager will partner with internal stakeholders and third party vendors to prepare incident plans and mitigation strategies for potential emergencies andor disruptive events which may impact the client's locations, employees, or property.
 

Essential Functions

  • The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
The Essential Functions Include:
  1. Represent Pinkerton's core values of integrity, vigilance and excellence.
  2. Assist in the response to emergencies and significant disruptive events impacting corporate office buildings.
  3. Partner with business leaders to identify their critical workspace requirements during a building outage and establish plans and resources to provide alternative workspace for displaced employees.
  4. Conduct and facilitate risk assessments of client's corporate offices;
    1. Identify sources of business continuity risk.
    2. Develop remediation and mitigation plans.
  5. Support the identification, development, implementation, administration, and improvement of emergency communications and business continuity technologies and tools.
  6. Assist in the development and implementation of online and offline training and awareness programs and conducting regular tests and exercises of Business Resiliency technology and tools.
  7. Engage the business and facilitate the development of Business Continuity plans, which are tested for critical business functions and facilitate contingency arrangements and/or capabilities that are fit for purpose and present an effective response.
  8. Engage with Business Areas and Customers to promote and provide awareness and training to drive consistency and compliance to achieve successful outcomes and foster a resilient culture within Client's (to include Crisis Management, Incident Response and Business Continuity).
  9. Work with critical functions in supporting them to implement effective business continuity plans, and facilitate regularly testing.
  10. Engage with local business stakeholders to promote and provide awareness and training to drive consistency and compliance to achieve successful outcomes and foster a resilient culture within the organisation.
  11. Assist in the development and implementation of training and awareness programs and conducting regular tests and readiness exercises of the incident response, communications, business resiliency technology and tools.
  12. Support stakeholders' briefings, training and exercising to develop, rehearse and test incident to crisis response capability
  13. Maintain the database of incident and crisis management plans, playbooks and all associated documentation.
  14. Assist in the response to emergencies and significant disruptive events impacting corporate office buildings.
  15. Support the implementation and uptake of the group wide mass notification system (Send Word Now) and the Call Cascade Process.
  16. Support the implementation of command, control, communication and situational awareness processes during crisis management response
  17. All other duties, as assigned.

Minimum Hiring Standards


Additional qualifications may be specified and receive preference, depending upon the nature of the position.

  • Must have Advanced Level Exams or equivalent qualification.
  • Must be willing to participate in the Company's pre-employment screening process including drug testing and/or background investigation.
  • Must be at least 18 years of age.
  • Must have a reliable means of communication (i.e., email, cell phone).
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in Singapore.
  • Must have the ability to speak, read, and write English.

Education/Experience


Bachelor's degree in relevant field or five years of equivalent professional experience implementing and managing business continuity or risk management programs.
 

Competencies

  • Business continuity, incident response, and/or risk management program experience.
  • Able to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
  • Able to lead, challenging norms, improve team performance, efficiency, and growth.
  • Strong written and verbal skills.
  • Able to meet deadlines while managing multiple complex projects.
  • Able to build relationships and positively influence decision making.
  • Strong understanding of crisis management and incident response.
  •  Knowledge of industry standards for crisis management and business continuity and operational risk management (ISO 22301, BS11200, ISO31000)
  • Strong problem solver by analyzing and understanding issues, problems or challenge and developing solutions to them.
  • Computer skills; Microsoft Office

Working Conditions


With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks controlled substance testing, and behavioral selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. 
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment. 
  • Regularly requires intermittent sitting, standing, walking, and running, climbing, squatting, and kneeling.
  • Requires constant use of hands and fingers to feel, handle or operate objects, tools, or controls, and reach with hands and arms.
  • Travel, as required 


Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.

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