Contact Tracing Specialist
Remote, Remote - United States
We are as invested in your career as you are.
As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.
This is just one of the several exciting career opportunities that are currently available.
JOB SUMMARY: The Contact Tracing Specialist monitors and responds to client requests that involve potential COVID-19 exposures. The Specialist will review supplied information, address concerns and develop an investigative plan which may include social media analysis, interviews, limited background checks and alerts of critical findings.
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Develop and execute appropriate investigation strategy for assigned investigations consistent with already established protocols set by the client.
- Obtain and verify evidence by interviewing, conducting social media analysis, and limited background checks.
- Examine records/data, gather evidence, classify, and differentiate investigative elements.
- Maintain proper evidence chain-of custody.
- Complete investigative reports in a thorough and professional manner.
- Serve as the liaison between the client and Pinkerton to ensure all inquiries/concerns are addressed in a confidential and appropriate manner.
- All other duties, as assigned.
Minimum Hiring Standards
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
- Must have High School Diploma or GED.
- Must be willing to participate in the Company's pre-employment screening process, which may include drug testing and background investigation.
- Must be at least 18 years of age.
- Must have a reliable means of communication (i.e., email, cell phone).
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in the United States.
- Must have the ability to speak, read, and write English.
Bachelor's degree with a minimum of two to three years of relevant experience in either the private or public sector or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Bilingual language skill French/English, or Japanese/English, required.
- Bilingual language skill: French/English or Japanese/English, required.
- Understanding of medical terms, preferred.
- Effective independent judgment/decision-making and problem resolution skills.
- Able to prepare accurate, clear and concise reports.
- Effective written, verbal, and presentation skills.
- Able to interact effectively at all levels, including management and across diverse backgrounds.
- Able to prioritize and complete multiple assignments simultaneously while preserving the integrity of the investigation process.
- Serve as an effective team member.
- Computer skills; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Must undergo and meet company standards for background and reference checks, drug testing, and behavioral selection survey.
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Ability to handle multiple tasks concurrently.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
- Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
- Close and distance vision and ability to adjust focus.
- Frequent sitting.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
*Current employees include Pinkerton and all Securitas divisions.