Travel Operations Analyst
Bangalore, Karnataka - India

The Travel Operations Analyst provides travel management oversight of the program, enhances, and drives projects, ensures compliance to the regional/global policies, procedures, and processes with a focus on customer service and cost reduction.

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Essential Functions

  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
The Essential Functions Include:
  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Drive day-to-day travel operations, including the 24/7 operations and the travel service centers with Travel Operations Manager.
  3. Support operations, technical escalations/quality, and service issues.
  4. Assist the operations team in regional and global service issues impacting travel programs and preparing resolution recommendations.
  5. Collaborate and support the Global Travel Operations team with both regional and global projects, including RFP, employee survey, and communications.
  6. Navigate online optimization, process improvements, and program enhancements.
  7. Enhance the implementation of new processes/ acquisition integration and travel systems.
  8. Cooperate with a travel team on service level improvement initiatives for online or offline travel services.
  9. Lead and collaborate with internal and external stakeholders.
  10. Support India and Global travel teams on travel-related initiatives, on-boarding, and coaching new team members.
  11. All other duties, as assigned.

Minimum Hiring Standards


Additional qualifications may be specified and receive preference, depending upon the nature of the position.

  • Must be a Graduate or equivalent.
  • Must be willing to participate in the Company's pre-employment screening process which may include drug testing and background investigation.
  • Must be at least 18 years of age.
  • Must have a reliable means of communication (i.e., email, cell phone).
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in India.
  • Must have the ability to speak, read, and write English.

Education/Experience


Bachelor's degree or equivalent in a relevant area of study with at least seven years in travel-related industries such as travel management company or airline industry.

Competencies

  • Expertise with traveler experience, meeting online booking tool adoption goal aligned with all regional and global KPIs.
  • Ability to analyze travel data reports.
  • Effective pricing and contracts with travel suppliers.
  • Strong customer service orientation.
  • Exceptional relationship building with internal customers and suppliers.
  • Excellent communication, and negotiation skills.
  • Effective analytical and problem-solving skills.
  • Computer skills; Microsoft Office.

Working Conditions


With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks, drug testing, and behavioral selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
  • Close and distance vision and ability to adjust focus.
  • Travel as required.


Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.

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