BAC Operator
Hyderabad, Andhra Pradesh - India

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JOB SUMMARY:  The BAC Operator leads the day to day activities assigned by the BAC Supervisors in their respective shifts in the client's BAC. The BAC Operator will be responsible to manage alarms andascertaining the priority of alarms and dispatching.

Essential Functions

  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
The Essential Functions Include:
  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Proper email communication regarding alarms as per the process
  3. Receiving proper shift handing and taking over of pending alarms action list.;
  4. Management of Alarms and ascertaining the priority of alarms and dispatching.
  5. Acknowledging alarms priority wise as laid down in SLA.
  6. Updating tickets received (Trouble Ticket) and assigning to the concern and follow up/closure.
  7. Creating tickets for malfunctioning, excessive alarms etc.
  8. Working in coordination with BAC throughout the shifts
  9. General usage and navigation of Security cameras and raising TT for issues
  10. Updating shift supervisor regarding escalation for remedial actions
  11. All other duties, as assigned.

Minimum Hiring Standards


Additional qualifications may be specified and receive preference, depending upon the nature of the position.

  • Must be a Graduate.
  • Must be willing to participate in the Company's pre-employment screening process, including drug screen and/or background investigation.
  • Must be at least 18 years of age.
  • Must have a reliable means of communication (i.e., email, cell phone).
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in India.
  • Must have the ability to speak, read, and write English.

Education/Experience


Graduate with one to three years of experience in BMS/Command Centre/Security. Freshers with good communication skills may also apply.

Competencies

  • Open to work in shift 24*7 operations and 6 days a week.
  • Excellent instructional, customer service, written and verbal communication skills.
  • Ability to multitask in a fast-paced, at times stressed work environment.
  • Constant learning of new tools and innovations.
  • Flexibility to work all shifts, and willingness to assist the team with overtime when needed.
  • Good working knowledge of Microsoft Office suite and Windows OS
  • Self-motivated, curious, and knowledgeable pertaining to news and current events.
  • Computer skills; Microsoft Office.

Working Conditions


With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Travel, as required.


Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

*Current employees include Pinkerton and all Securitas divisions.

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