We offer solutions to help your organization navigate the COVID-19 crisis.

Pandemic response has become a new mainstay for crisis management. But the consequences of a pandemic goes beyond illness. Companies are seeing increases in crime, issues with work from home along with supply chain disruptions.

Many companies are responding to emerging needs such as implementing a crisis plan, adapting plans to protect critical assets, or leveraging time to mature an established crisis management plans. So how does an organization like yours ensure business continuity, recovery, and resilience?

Potential Risks to Your Company

Your company may face a multitude of risks during a pandemic. And since risk is interconnected, it's important to examine all components, including their relationship to one another. We've broken them down by category:

Hazard & Event
Operational & Physical
Technology & Information
Market Economic

Operational & Physical Risks

  • Displacement and fragility of your workforce

  • Disruption and viability of suppliers and distributors

  • New lockdowns and unprotected assets

Market & Economic Risks

  • Access to cashflow and solvency

  • Disruption in the engagement with public authorities

  • Declining trust in political leaders

Technology & Information Risks

  • Cyber-attacks and vulnerabilities while work from home

  • Lacking infrastructure for remote working

  • Competitors or emerging players with disruptive potential

Hazard & Event Risks

  • Increased criminality due to economic downturn

  • Risk of natural disastor exacerbating effects of existing pandemic

  • Company-wide outbreaks

The Three Phases of Pandemic Response

While we might talk about pandemic response as one event, it's actually comprised of three phases, during which an organization faces different challenges. We outline the most common issues and solutions here.


Immediate relief will be the biggest focus for most organizations. Concerns will include the following:

  • Profitability and access to liquidity

  • Protecting unsecured assets and property

  • Handling a reduction in workforce

  • Securing valuable goods both during transport or storage

  • Acquiring experienced, qualified intelligence and emergency response staff

  • Getting accurate and timely information to help with decision making

At this time it'll be most vital to develop and implement a crisis management program, if one isn't already in place. There may also be a need for security response and at short notice, along with acquiring a source for accurate, timely and reliable risk intelligence.


Once the immediate threats are managed, it becomes extremely important to start planning for upcoming issues.

  • Creating and implementing new and changing workplace safety and security regulations

  • Restructuring security needs for employees and executives working from home

  • Enforcing duty of care and safe work environment for employees returning to the workplace

  • Managing lockdowns, quarantines, and restrictions on travel

  • Re-staffing of key roles

  • Rebuilding brand integrity

During phase two, quick implementation is key. A tailored, contact tracing solution can reduce the risk of spread among your workforce. Continued improvement to travel security programs, asset and property protection, and security resource allocation are also important, particularly if they comply with future requirements.


Now is the time to reexamine crisis and emergency plans. Focusing on organizational priorities will also help ensure those plans are future-proof. Your priorities will include the following:

  • Reviewing and improving emergency and crisis preparedness and response plans

  • Meeting new regulatory requirements

  • Creating new duty of care and people safety requirements

  • Working to diversify your supplier and distributor networks

  • Alleviating stakeholders' anxiety by showcasing excellence in crisis management prepardness

The general theme in phase three, will be the preparation of a resilient workforce. By reviewing and benchmarking exisiting emergency plans, you'll better understand what your company did well during phases one and two, and how you can do better next time. Also, enhanced risk management and security programs can increase internal morale. Essentially, you'll want to do anything possible to ensure better business continuity, financial security and employee health and safety for the next pandemic.

How We Can Help

It can be difficult to identify the extent and impact a global pandemic can have on an organization. Luckily, we specializes in comphrensive risk management. That means we're already providing our clients with crisis management solutions.

Whether you've just started your pandemic response program, or you're looking for help upgrading what you have now, we're ready to help.

Our services

  • Compliance audits of COVID-related company policies

  • Workplace security and safety regulations

  • Protecting people and physical assets

  • Custom intelligence reports, and alerting tools

  • Contact tracing program management

  • Residential risk assessments

  • Residential security

  • Deploying agents

  • Security Risk Management and Training

  • Due diligence checks along with brand and intellectual property protection

Contact Us

No matter which phase of pandemic reponse your company is fighting right now, we can help at every step of the way. Contact us today to speak to a trusted risk advisor and learn more.

Find a Risk Advisor


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